Need a new lens for your goggle but unsure what model you have? Send over a photo through our chat bubble or shoot as us an email with a photo and we can let ou know what model you have!

Please keep in mind we have been around for 15+ years and a number of models have been discontinued as style changes so we may not carry spare parts for your goggles anymore.

Goggles can fog up when warm and humid moisture enters your goggles and comes into contact with the cold lens, the water vapor condenses into droplets and accumulates between lens layers 

Make sure your goggle is fitting snug on your face, you may need to tighten the strap using the adjusters on the side/back of the strap. If there is space between your face and the goggle (not sitting tightly against the bridge of your nose for example) cold air may get into the goggle, which may cause your lens to fog. 

After a day of riding, make sure you allow your goggle to air dry before storing it away. Avoid direct heat as this can wear down glues and cause further damage to your lens.

All goggles come with a microfiber bag for cleaning and storage. Gently blot away any moisture on the goggle lens. Do not use gloves or other abrasive materials to clean your goggle lens as is can scratch your lens/ wipe away protective films. 

Ensure you are wiping your goggles with the provided microfiber storage bag if you happen to touch the lens with your hands/ fingers. The oils on our ski can wear away protective films on lens. We reccomend you use the microfiber bag for all handling. 

At the moment all Sunglasses are made as whole unit in our factory, meaning we do not assemble at our warehouse so we are not left with spare parts. We are actively working on this but it's a big change and takes time. 

All of our sunglasses are made with acetate using a high-quality plastic material derived predominantly from natural sources like wood pulp and cotton fibers, making it an eco-friendly choice for sunglasses. Its durability, flexibility, and lightness make it an excellent material for frames, providing users with superior comfort and adaptability to various lifestyle needs. Acetate frames can also exhibit vibrant colors and unique patterns, allowing for an extensive range of stylish and customizable eyewear designs. 

We also utilize a blend of acetate and metal sunglasses which combine the best of two worlds. This fusion creates frames that are not only lightweight and comfortable for various lifestyle needs but also exceedingly robust and stylish, presenting a broad spectrum of innovative and customizable eyewear designs.

All Ashbury sunglasses utilize acetate, a relatively moldable material. Everyone's heads are different, and sometimes our own 2 ears may sit at different heights on our head. If you poop you sunglasses on and the feel crooked, simply just fill a bowl with warm water and place you're glasses in for about 10 minutes. Pull them out and lightly twist/ bend accordingly. 

Head to the link HERE

The Fine Print

• Your ProDeal discount code will be provided for you personally and not for friends and family use.
• ProDeal discount codes are only applicable to Ashbury's online store and cannot be used at your local retailer or other online stores.
• ProDeal discount codes are only applicable to in-stock items. Our stock changes daily, and there isn't a guarantee the product you want will become in-stock at any future point in the season. 
• We reserve the right to use factory "blems" for ProDeal orders. All of our "blems" are structurally sound; they just have minor blemishes that likely are not noticeable unless looking closely. We don't have many of these but strive to reduce waste, and this is our work-around.
• ProDeal discount codes have a 1-year expiry from the date they were issued. They also have a 1-time use limit seasonally.
• Depending on where you live, you may incur duties and taxes as we ship from Canada
• ProDeal discounts are not applicable on top of website discount codes.

Nice! We love the enthusiasm. You can Email us atsupport@ashburyeyewear.comand we will either link you with the local sales rep or set you up with a dealer application if there's no representation in your area.

Squamish, BC, Canada

We always try to include stickers with every order heading out of our warehouse in BC, Canada. If you've ordered a product from OUR online store, you can look forward to receiving a sticker or two with your eyewear! 

But, I didn't receive any stickers!?

If you didn't receive any stickers we are likely out of stock. We hand make every sticker in our BC warehouse, meaning each sticker takes love and time to get to you. 

Don't stress though, if you got missed we may have some available in our online store if you check back at a later date.

Ride every day you can, film with your friends, put out content, and rip. You’ll get noticed! Keep us tagged @ashburyeyewear

Computer monitors vary in how they display colors. Additionally, lighting during our photoshoots may mildly affect how the colour displays. We do our best to display colours accurately.  Ashbury reserves the right to make incremental changes to the look of the product from the photos shown.

We re-stock at various points throughout the season, but this will depend on the demand and remaining inventory for specific products. This also means that even though we might re-stock, it may not include all products that have already sold out.

At Ashbury, we try to support our retailers and encourage you to support your local shops. Please take a look at our retail location finder HERE

Don't see a retailer near you? Reach out to your local shops and tell them you want to see us there.

Our head office is located in Squamish BC, Canada. We are halfway between Vancouver and Whistler. Right in the heart of the Coast Mountains.  We have 5 resorts within an hour of our office and some of the best backcountry access in the world within minutes of our headquarters. 

2007

We have a limited one (1) year warranty on materials and workmanship.

Claim Checklist

1. Must be the original purchaser of the product
2. Have the original purchase receipt (no exceptions)
3. Damage not caused by impact or wear and tear (please check the list below)

By making a warranty claim I acknowledge that I am the original purchaser of this product and can support this with the original purchase receipt from an authorized Ashbury dealer. I understand that this warranty does not cover damage caused by impact or wear and tear, but may be repaired at a reasonable cost.

What is NOT Covered

1. Scratched lenses
2. Damage by impact
3. Scratches, chips, dents, or any other cosmetic damage
4. Cut or torn padding
5. Damage to strap fabric
6. Damage to other goods like helmets
7. Lost parts
8. Sheared off components
9. Damage incurred in shipping
10. Purchasing the wrong fit
11. Product purchased from Ebay, Craiglist, Facebook marketplace, etc…
12. Abuse, misuse, or tampering will automatically void the warranty

Replacement Parts

We always do our best to replace the exact part in the exact color, but sometimes an exact match is not available due to limited supply. We want to get you back on the hill as quickly as possible, therefore we will supply you with a functional replacement of a color of our availability. If your claim is not covered by warranty, we will forward you to our spare parts store on our website.

Making a Claim

Ok, so you’ve determined that you have a legitimate claim; what’s next? Fill out the form HERE

Disclaimer

Please use common sense when making a claim. Tiny nicks to your straps, foam padding, or a scratch on the lenses are not legitimate claims. Customers with legitimate claims with be dealt with quickly to the best of our ability with the parts available. Aggressive, nasty, and unreasonable emails will not be tolerated. Ashbury Eyewear Inc. reserves the right to deny warranty claims at its discretion. Please allow 5-10 business days for a response 

You may return any unused product for a full refund within 30 days of the delivery date displayed on your orders tracking page. Items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use only the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return. You can expect a full refund to your credit card 7 to 14 days after our receiving your return. It may take up to 30 days to be visible on your credit card statement.
 
Return Policy

If your purchase was made in our online store, please fill out the form HERE.Once approved for return, please follow the Return Checklist below, and we will email over our address.
 
Return Checklist

1. Product must be brand new and unused.
2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside.
3. Manufacturer box must be placed inside another cardboard box for shipping.
4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us.
5. Be sure to write “RETURN” on the outer box and on any customs documentation.
 
Geographic Area

We do not accept returns outside of the USA and Canada.
 
Damage

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
 
Exchanges

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.

Once your return is delivered back to our warehouse, it typically takes our warehouse team anywhere from 5-7 business days to process refunds. Once your return has been successfully processed you'll be sent an email confirmation.

All shipments leave from our warehouse in Canada. Shipments outside Canada may be subject to delays at Customs and may be subject to Customs fees when delivered. 

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold for goods imported into the destination country. 

The customer is responsible for any and all Customs and Brokerage Fees.

  In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

As soon as your order is received, you will receive an order confirmation. 

Once your package has shipped you will receive a tracking number in your email.

All orders are fulfilled from Squamish, BC, Canada. We offer multiple shipping options via Canada Post and UPS. We cannot guarantee shipping times stated at checkout as once a package leaves our facility we are at the mercy of our couriers, holidays, strikes, weather, and world events.  Orders shipped via UPS may arrive on Saturdays. 

*carriers may vary from carrier stated at checkout depending upon shipping type and destination.

We ship Wednesday-Saturday from September-April 

Orders placed by 2 pm PT Wednesday-Saturday will be shipped out the same day*

Orders placed after 2 pm PT Wednesday-Friday will be shipped out the next business day**

Orders placed after 2 pm PT on Saturdays will be shipped out Wednesday the following week**

*Exceptions may apply, the above timelines act as a guideline for all processing times.

*If you choose express shipping on a Friday or Saturday your order will ship the same day/ Saturday.

We try to ship all orders out in a timely matter. This means we don’t always see your request to change your order until after it is shipped. We do our best to check emails before shipping; however, it is not a guarantee. Your best bet is to email support@ashburyeyewear.com with your order #, name, and date it was placed, as soon as possible after placing your order. This is the best bet for our staff to see your requests before shipping your item. If your order has shipped already and you need to make any changes, you will have to receive the package and follow our Return Page HERE

*Anyone requesting an Order Cancellation after an order has been placed will need to wait until payment is processed on our end. If paying with PayPal, this can take up to 5 business days.

You bet! 

However, we only offer free shipping on all North American orders over $100

Unfortunately, we do not ship to P.O boxes. UPS is our primary shipping partner, and this is their policy. Bindings are big. P.O boxes are not. Many P.O. boxes located in rural areas do not have a physical address at which packages can be left. This leaves you waiting for your package to be returned to us, or shipped back out, with more shipping fees, and greater potential for lost packages. 

Should you still choose to enter a P.O box as your shipping address, and the package is returned to us due to a delivery failure, or failure to pick up from the post office in a timely matter, any new shipping fees will fall on you, the customer.

In the case that your package's tracking # shows that it has arrived at the destination, but you don't have it, check with your family members, loved ones, neighbors, or roommates. 9/10 times it's there somewhere. Remain calm. The next step is that we strongly recommend contacting the courier with your tracking number. They will have specific information on where the package was left. If it still does not turn up, please get in touch with us, and we will open an investigation with the courier. This can take some time, so please be patient. New products will NOT be shipped out until the investigation is completed.