Returns

You may return any unused product for a full refund within 30 days of the delivery date displayed on your orders tracking page. Items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use only the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return. You can expect a full refund to your credit card 7 to 14 days after our receiving your return. It may take up to 30 days to be visible on your credit card statement.
 
Return Policy

If your purchase was made in our online store, please fill out the form below. Our Customer Care representative will provide important information for your return once your return is approved. Please refer to the below checklist to ensure you meet all criteria before filling the return form. 

If you are wishing to return a product purchased from one of our approved retailers, you will need to contact them directly and they will issue you a return through their store.

Geographic Area

We do not accept returns outside of the USA and Canada.
 
Damage

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
 
Exchanges

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.

Still Can’t Find What You’re Looking for?

Let us help you. If you still have unanswered questions after going through our Support Pages, shoot us an email at support@ashburyeyewear.com to get help from our team.

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